If every time when speaking to a challenging client you were prepared to see things from their perspective first, how often would the outcome of the conversation be different? So who's agenda dominates in your consultations? How do you deal with challenging...read more
As health professionals you work with patients who come with a variety of concerns. As well as managing injuries you will also be challenged with: How to manage patients who aren’t improving because they don't follow advice How to encourage patients who aren’t...read more
Building trust can sometimes be difficult when are are seen to be giving advice and obviously not taking our advice personally. When was the last time you took a full 1hr lunch break? Did you have a proper breakfast this morning, or was it a bagel while you were in a...read more
Sometimes it can be really hard to have your clients engage in their home programs or even to come in for the treatment they need. To help you with this I have put together six 'power phrases' that might help you improve client compliance. Have you ever struggled to...read more
Have you ever wondered why your clients aren’t engaged in their rehabilitation program. They have an injury and you have the answer on how to help them. But knowing how to negotiate with your patient to get compliance is a real skill. You might think that you can...read more
There is a significant correlation between the clinician’s non verbal skills and patient satisfaction. Patient satisfaction influences the viability of your business.
Test your communication skills in this 3-5’ Self Assessment. Find out your personal strengths and weaknesses. Have a go NOW.