There is a significant correlation between the clinician’s non verbal skills and patient satisfaction. Patient satisfaction influences the viability of your business.
Test your communication skills in this 3-5’ Self Assessment. Find out your personal strengths and weaknesses. Have a go NOW.
- Do you get frustrated when patients don’t follow your advice?
- Do you fear that poor treatment outcomes will affect your reputation?
- Do you get that sense of helplessness when patients seem to self destruct?
As I mentioned above, I know what it feels like to be in this situation – to desperately want to make a difference to each and every patient not just the ones who are easy to treat.
For years I struggled with this dilemma. Early in my career I believed that if the patient didn’t want to get better then it was their problem not mine. Now I realise that patients with no motivation is a therapist problem not a patient problem.
This was a HUGE mindset shift.
But it stimulated me to learn more about motivational interviewing for allied health providers and how clinicians like you can engage their patients in change. There is so much morethat you can do. It’s not about using more and more treatment tools. The answer is changing the way you engage with clients. Better theraputic communication skills are the answer.
If you’re like me and want less frustration combined with better treatment outcomes then improving your communication skills will put your ‘mojo’ back into your day.
CLICK BELOW for your free copy of my ebook “4 Little-Know Factors That Can Help You Deal With Unmotivated Patients”
If you’re like most readers, you’re a successful high-achiever. You are committed to making a difference to the lives of those people you see, and – equally important – succeeding in both business and life. You strive to grow as a professional, get better at what you do, and make a contribution to your profession. You want to leave a lasting impact on your world.
But something keeps getting in the way: There seems to be so many more patients that you could help if you only knew how to inspire them to want to follow your advice. Maybe you feel like I did some mornings coming into work and seeing the names of those patients that just weren’t getting better.
I often felt frustrated. I felt at a loss as to what to do. My natural enthusiasm and love for my work was waning under the pressure of trying to get people better.
My treatment techniques where helping but they wouldn’t help themselves. I’d spend time writing out exercise programs to then have to listen to a range of excuses as to why they hadn’t done anything at home. I’d spend time explaining the importance of what they needed to do to no avail.
My Goal In Writing This Blog
Through my blog my mission is to give you clarity around what you can do to inspire your patients to WANT to get better.
From practical tools to improve rapport building, to language tools to recognise and challenge unproductive behaviour, my goal is to transform the way you work with even your most challenging patients so that outcomes are dramatically improve for everyone involved.
If you’re new to this site (and you likely wouldn’t be on this page if you weren’t), here are some of our most popular posts in each category.
If every time when speaking to a challenging client you were prepared to see things from their perspective first, how often would the outcome of the conversation be different? So who's agenda dominates in your consultations? How do you deal with challenging...read more
As health professionals you work with patients who come with a variety of concerns. As well as managing injuries you will also be challenged with: How to manage patients who aren’t improving because they don't follow advice How to encourage patients who aren’t...read more
Building trust can sometimes be difficult when are are seen to be giving advice and obviously not taking our advice personally. When was the last time you took a full 1hr lunch break? Did you have a proper breakfast this morning, or was it a bagel while you were in a...read more
Sometimes it can be really hard to have your clients engage in their home programs or even to come in for the treatment they need. To help you with this I have put together six 'power phrases' that might help you improve client compliance. Have you ever struggled to...read more
Have you ever wondered why your clients aren’t engaged in their rehabilitation program. They have an injury and you have the answer on how to help them. But knowing how to negotiate with your patient to get compliance is a real skill. You might think that you can...read more
Have you ever wondered how some patients gets a very different treatment outcomes compared to others? Do you notice that some patients take on rehabilitation with a sense of determination and others with a sense of “I can’t do this”? Do you find yourself getting...read more
Does the subjective assessment that is taught at University effectively and quickly engage patients with chronic conditions? Are your therapeutic communication skills adequate to build rapport and trust in every client you see? Perhaps yes, but sometimes the answer...read more
Have you ever sat down with a client who has a chronic condition and found yourself going through the same advice that you’ve explained to them before? You may be thinking to yourself: “Why do I bother?” “When are you ever going understand that to get better you have...read more
Behavioural researchers have told us that as much as 75% of everything we think is negative, counterproductive, and works against us. Negative self talk is rampant in today's society. Unfortunately repetition is a convincing argument. It wires the brain so that future...read more
It is assumed you need to inform the client about the treatment they are going to undergo. I always thought that if something was going to hurt then I ought to let the client know what was about to happen. Little did I know that by doing this I was in many cases,...read more
- Consulting Services 99%
Speaking, presenting, facilitating
We are available for public, or in-service keynote presentations with plenty of practical application provided during each session.
The topics we currently offer are:
Improve Communication Skills for New and Recently Graduated Clinicians
Engage, Educate, Motivate
Rapport in the Clinical Setting
Tools to Help with Patient Motivation
Unflappable- Managing Anxiety (coming soon)
Let us inject some communication expertise into your business and personal life and bring a new dimension to key issues.
We are currently developing practical online courses for those who prefer to learn at their own pace and in their own time. We plan to make each module small enough to fit into a treatment session so that you can learn at work and take that learning straight into the cubicle for the next patient.
- Coaching 99%
If you would like the opportunity to work through your personal challenges then individual coaching with Kay Lindley is for you.
Kay provides a 7 session block of coaching sessions where the first is a free discovery session. The aim in this session is to clarify the issues you want help with so that the next 6 sessions can be tailored to achieve the outcomes you want.
The coaching package will involve:
- 7 one on one sessions via Skype or Zoom. Internet connection is required for video
- Training exercises
- Review of exercises
- Email contact
If you are the clinician, coach or trainer who wants to rapidly learn the communication skills to deal with every client that you see and not just the easy ones, then personal coaching is for you.
It will be intense but you will come out of the experience as a practitioner who can work with the mind and the body with the aim of achieving outstanding outcomes.
Mind and Body Consultancy is based on the provision of providing health professionals training on how to better communicate and motivate their patients.
22 Yakas Chase, Spearwood WA 6163
+61 417 817 388