Health literacy and effective communication skills go hand in hand with building rapport, working with unmotivated patients and providing excellent customer service.

There is a significant correlation between the clinician’s non verbal skills and patient satisfaction. Patient satisfaction influences the viability of your business.

Test your communication skills in this 3-5’ Self Assessment. Find out your personal strengths and weaknesses. Have a go NOW.

Take Your Communication Self Assessment

Be honest.:

  • Do you get frustrated when patients don’t follow your advice?
  • Do you fear that poor treatment outcomes will affect your reputation?
  • Do you get that sense of helplessness when patients seem to self destruct?

As I mentioned above, I know what it feels like to be in this situation – to desperately want to make a difference to each and every patient not just the ones who are easy to treat.

For years I struggled with this dilemma. Early in my career I believed that if the patient didn’t want to get better then it was their problem not mine. Now I realise that patients with no motivation is a therapist problem not a patient problem.

This was a HUGE mindset shift.

But it stimulated me to learn more about motivational interviewing for allied health providers and how clinicians like you can engage their patients in change. There is so much morethat you can do. It’s not about using more and more treatment tools. The answer is changing the way you engage with clients. Better theraputic communication skills are the answer.

If you’re like me and want less frustration combined with better treatment outcomes then improving your communication skills will put your ‘mojo’ back into your day.

CLICK BELOW for your free copy of my ebook “4 Little-Know Factors That Can Help You Deal With Unmotivated Patients”

If you’re like most readers, you’re a successful high-achiever. You are committed to making a difference to the lives of those people you see, and – equally important – succeeding in both business and life. You strive to grow as a professional, get better at what you do, and make a contribution to your profession. You want to leave a lasting impact on your world.

But something keeps getting in the way: There seems to be so many more patients that you could help if you only knew how to inspire them to want to follow your advice. Maybe you feel like I did some mornings coming into work and seeing the names of those patients that just weren’t getting better.

I often felt frustrated. I felt at a loss as to what to do. My natural enthusiasm and love for my work was waning under the pressure of trying to get people better.

My treatment techniques where helping but they wouldn’t help themselves. I’d spend time writing out exercise programs to then have to listen to a range of excuses as to why they hadn’t done anything at home. I’d spend time explaining the importance of what they needed to do to no avail.

My Goal In Writing This Blog


Through my blog my mission is to give you clarity around what you can do to inspire your patients to WANT to get better.

From practical tools to improve rapport building, to language tools to recognise and challenge unproductive behaviour, my goal is to transform the way you work with even your most challenging patients so that outcomes are dramatically improve for everyone involved.

If you’re new to this site (and you likely wouldn’t be on this page if you weren’t), here are some of our most popular posts in each category.

How To Keep Patients Using Mirroring

How To Keep Patients Using Mirroring

As health professionals you work with patients who come with a variety of concerns. As well as managing injuries you will also be challenged with: How to manage patients who aren’t improving because they don't follow advice How to encourage patients who aren’t...

read more
Power Phrases To Engage In Compliance

Power Phrases To Engage In Compliance

Sometimes it can be really hard to have your clients engage in their home programs or even to come in for the treatment they need. To help you with this I have put together six 'power phrases' that might help you improve client compliance. Have you ever struggled to...

read more
How To Negotiate With Your Patient

How To Negotiate With Your Patient

Have you ever wondered why your clients aren’t engaged in their rehabilitation program. They have an injury and you have the answer on how to help them. But knowing how to negotiate with your patient to get compliance is a real skill.  You might think that you can...

read more
How Mind Maps Determine Treatment Outcomes

How Mind Maps Determine Treatment Outcomes

Have you ever wondered how some patients gets a very different treatment outcomes compared to others? Do you notice that some patients take on rehabilitation with a sense of determination and others with a sense of “I can’t do this”? Do you find yourself getting...

read more
Therapeutic Communication Skills

Therapeutic Communication Skills

Does the subjective assessment that is taught at University effectively and quickly engage patients with chronic conditions? Are your therapeutic communication skills adequate to build rapport and trust in every client you see?  Perhaps yes, but sometimes the answer...

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When Giving Advice Doesn’t Work

When Giving Advice Doesn’t Work

Have you ever sat down with a client who has a chronic condition and found yourself going through the same advice that you’ve explained to them before? You may be thinking to yourself: “Why do I bother?” “When are you ever going understand that to get better you have...

read more

My ebook on Amazon Kindle

Take your communication style self- assessment

Consulting Services

  • Consulting Services 99%

Speaking, presenting, facilitating

We are available for public, or in-service keynote presentations with plenty of practical application provided during each session.

The topics we currently offer are:

Improve Communication Skills for New and Recently Graduated Clinicians

Engage, Educate, Motivate

Rapport in the Clinical Setting

Tools to Help with Patient Motivation

Unflappable- Managing Anxiety (coming soon)


Let us inject some communication expertise into your business and personal life and bring a new dimension to key issues.

Online courses.

We are currently developing practical online courses for those who prefer to learn at their own pace and in their own time. We plan to make each module small enough to fit into a treatment session so that you can learn at work and take that learning straight into the cubicle for the next patient.

Styles of Consulting – Free Course

Tips to engage the depressed client- free course

How to increase patient compliance and decrease your frustration- $98


  • Coaching 99%

If you would like the opportunity to work through your personal challenges then individual coaching with Kay Lindley is for you.

Kay provides a 7 session block of coaching sessions where the first is a free discovery session. The aim in this session is to clarify the issues you want help with so that the next 6 sessions can be tailored to achieve the outcomes you want.

 The coaching package will involve:
  • 7 one on one sessions via Skype or Zoom. Internet connection is required for video
  • Training exercises
  • Review of exercises
  • Email contact
  • Resources

If you are the clinician, coach or trainer who wants to rapidly learn the communication skills to deal with every client that you see and not just the easy ones, then personal coaching is for you.

It will be intense but you will come out of the experience as a practitioner who can work with the mind and the body with the aim of achieving outstanding outcomes.

Mind and Body Consultancy Logo

Mind and Body Consultancy is based on the provision of providing health professionals training on how to better communicate and motivate their patients.

22 Yakas Chase, Spearwood WA 6163 

+61 417 817 388

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