"I recently had the pleasure of meeting and working with Annette Tonkin. As an owner of a group of practices in Physiotherapy, my partner and I are constantly looking for ways to improve customer service, clinical outcomes and our clinics success. I wish I had of participated in one of Annette’s workshops 20 years ago! I was delighted with her 3-hour presentation to our 25+ practitioners in our group! Just magic stuff! For anyone working in private practice her seminars are a must! Annette is an asset to our profession! Contact her and you won’t be disappointed."

"I recently had the pleasure of meeting and working with Annette Tonkin. As an owner of a group of practices in Physiotherapy, my partner and I are constantly looking for ways to improve customer service, clinical outcomes and our clinics success. I wish I had of participated in one of Annette’s workshops 20 years ago! I was delighted with her 3-hour presentation to our 25+ practitioners in our group! Just magic stuff! For anyone working in private practice her seminars are a must! Annette is an asset to our profession! Contact her and you won’t be disappointed. ANTONY HIRSTPhysiotherapy Director Annette’s information is interesting, innovative and highly useful to the Physiotherapy profession, I learned many useful skills to use with my patients to help them achieve better goals in their rehabilitation. Her coaching style is friendly and professional, she has a wealth of knowledge that you would be hard pressed to find elsewhere and she is able to help in many areas of clinical practice."

"Being a pelvic floor physiotherapist, building rapport, creating an open and safe environment, as well as ensuring great communication are all essential to ensure the best rehabilitation process. Annette provided wonderful advice to further develop these skills and great guidance on how to approach difficult topics. Will be recommending her service and mentorship to others in this area!"

"I work with complex patients who often have a long history of partial – recovery despite excellent physio input. I was exploring new ways I might help my patients that would be different from strategies used before. I was (and still am) interested in using motivational interviewing to help with behaviour change. Annette’s course was a fabulous starting point into this interesting area. Her course content was very well presented, clear and very usable from day one. It is one of those courses that will change the way you practice for the better."

"I found Annette’s communication training very helpful as a new graduate. This gave me some great strategies for communicating with both patients and co-workers alike. I look forward to implementing this in my private practice work."

"The “Building Skills and Resilience To Handle Difficult Conversations” course helped to open my eyes to how to view, prepare and encourage conversations to generate greater change – and therefore greater results. I feel equipped with multiple strategies that not only enhance my communication with patients, but on a general day-to-day basis. The practical element of doing this via zoom is brilliant and means you have time between sessions to review and practice/implement. Thanks Annette. "

"I have been fortunate enough to have completed a number of short courses over the years to help develop my communication skill. Many I have left with minimal practical skills that I can utilise in daily life. Annette’s course “Crucial Conversations” has given me both the theoretical knowledge and the practical skills that I can use immediately in the clinic with patients and also in private life. Her ideas are explained in a way that repeatedly left me with the ‘ah ha” moment that made perfect sense. I was able to practice these concepts with other participants in the breakout sessions and discuss the practical implications. This has definitely helped me to retain the information and apply it long term. "

"My name is Chris Fawcett and I run a Physiotherapy Practice in Brisbane. Our clinic sees a high percentage of patients who often struggle with defining their goals for treatment and may have had issues in the past with healthcare providers (both real and perceived). To improve the overall experience of patients visiting our clinic, and to improve my team’s communication skillset, I asked Annette to assist with the training of my 5-person team. Annette was contracted to provide an 8-session communications course in 2020 – via online and in-person platforms. The course taught my team about the importance of framing questions to receive the best information in the shortest time, the concept of “how to ask a better question”, and also strategies for identifying patients who need extra help in getting motivation to change… among many other concepts! Overall, her training has assisted my staff and I to define a patients’ real reason for seeking treatment sooner in the treatment regimen, and therefore gives my staff the confidence to tailor the best treatment for that individual patient… regardless of time it will take. It has also given my team far more confidence in handling “difficult” conversations both at the front desk and in the treatment room. Our patients have noticed the difference in confidence across my team – I am receiving more unsolicited positive feedback from patients than ever before about my team’s demeanour, empathy and clinical skillset. The key to most positive clinical outcomes is eliciting a change in a person’s mindset to complete the tasks set, and Annette’s course was excellent in guiding patients on how to do just that. Our treatment/client ration has improved from practice average of 1-3/patient to 7-10/patient and both the therapists and patients are happy. Annette’s long-term experience certainly comes to the fore during her presentations and I would very much recommend Annette and her services. "

"Late last year I met with Annette Tonkin for the first time and we got on well. I sent one of my junior physios on her communication course. Within days I heard the physio being more assertive and direct with patients and she felt already more confident. I have now signed up 6 physios to work with Annette. The course is a no brainer and a great deal so don’t muck around!"

"I recently had the pleasure of meeting and working with Annette Tonkin. As an owner of a group of practices in Physiotherapy, my partner and I are constantly looking for ways to improve customer service, clinical outcomes and our clinics success. I wish I had of participated in one of Annette’s workshops 20 years ago! I was delighted with her 3-hour presentation to our 25+ practitioners in our group! Just magic stuff! For anyone working in private practice her seminars are a must! Annette is an asset to our profession! Contact her and you won’t be disappointed."

"Annette’s information is interesting, innovative and highly useful to the Physiotherapy profession, I learned many useful skills to use with my patients to help them achieve better goals in their rehabilitation. Her coaching style is friendly and professional, she has a wealth of knowledge that you would be hard pressed to find elsewhere and she is able to help in many areas of clinical practice."

"Our paths first crossed in the early 1980s when we were both clinical physiotherapists and postgraduate students. In the early years of her development, Ms Tonkin was regarded highly for her clinical skills and performance as a postgraduate student. Since, Ms Tonkin has gone on and become an internationally recognised authority in the multifaceted topic of language in health-care. Not surprisingly, there was no hesitation inviting Ms Tonkin to present in the plenary sessions and workshops at the Watson Headache® Institute’s inaugural national symposium in Sydney in 2016; the feedback was such that Ms Tonkin was invited and presented again in 2017, both as a platform, workshop and pre symposium course presenter. On both occasions, Ms Tonkin met deadlines required of the organisers. Her presentations were of the highest standard, relevant and thought provoking with discussion going on into the refreshment breaks and the evening. Ms Tonkin’s presentations were stimulating and received enthusiastically. Despite the provocative (i.e. challenging established thinking) nature of the workshops, participants expressed their appreciation for Ms Tonkin’s collaborative, inclusive and unassuming style as they were presented with new perspectives. Ms Tonkin’s area of expertise is undoubtedly neglected. Ms Tonkin’s unrivalled clinical experience, subsequent relevant (language) post-graduate studies amply qualifies her to present on this chasm in the health professions. Her professional, down-to-earth manner creates a strong learning environment, as Ms Tonkin questions participants’ language-use in a non-threatening style."

"As a student, I was told the importance of communication with patients, but I was never really taught at Uni how to communicate. Not only did Annette consolidate the importance of communication, but she also taught us strategies we could implement immediately into our conversations with our patients. I had an acute placement soon after the lecture and I was able to apply the strategy of giving direct instructions because, in an acute scenario, patients can deteriorate quite quickly and so the treatment needs to be immediate. I also learned how this strategy wouldn’t work in a different cohort of patients – for example, patients with osteoarthritis awaiting surgery. With these patients, behaviour change plays a major role and behaviour change cannot be achieved through direct instruction."

"Annette has been the greatest mentor I could have ever wished for. I am still in awe of the generosity & selflessness I received from her to this day. I have had the opportunity to mentor others since however it will be a long time before I am ever going to be able to match the level of knowledge & experience she gave me."

"Being a pelvic floor physiotherapist, building rapport, creating an open and safe environment, as well as ensuring great communication are all essential to ensure the best rehabilitation process. Annette provided wonderful advice to further develop these skills and great guidance on how to approach difficult topics. Will be recommending her service and mentorship to others in this area!"

"I work with complex patients who often have long histories of partial-recovery despite excellent physio input. I was exploring new ways I might help my patients that would be different from strategies used before. I was (and still am) interested in using motivational interviewing to help with behaviour change. Annette’s course was a fabulous starting point into this interesting area. Her course content is very well presented, clear and very useable from day 1. It is one of those courses that will change the way you practice for the better.” I thoroughly enjoyed the communication course that I completed with Annette. I learned about a lot about communication errors that practitioners (including myself) make and not only how to rectify this, but why it is important to communicate properly/intentionally with patients. Learning over the 5 week period gave me a chance to take in a bit of information, put it in to practice and ask relevant questions in the next session. As a result, my communication with patients has become more purposeful and valuable, and I can see that I’m helping people to not only navigate Physiotherapy but themselves as well. I am learning when it is appropriate to have anatomical/biomechanical/pathoanatomical discussions with patients, and when it’s time/best to delve deeper into a patients’ thoughts, behaviours and values to help them move forward. It’s no use having an abundance of knowledge if you can’t communicate properly to patients. I would highly recommend this course to any practitioner looking to improve and add invaluable skills to their toolkit."

"Annette’s online Communication skills course was an excellent way for me to reflect on and improve my communication in the clinic. This is especially important now with more telehealth consultations happening in addition to face to face. The small group work and homework tasks made consolidation of the information much easier. I’d highly recommend this course."

"Annette’s workshops are fantastic! I recently participated in an online workshop via Zoom, which was very handy given I am based in Perth and would not have been able to attend otherwise. I was unsure how effective a workshop would be via video compared to in-person, but it was hugely beneficial regardless of the medium it was delivered. Being a fairly new physiotherapy graduate, I learnt from my undergraduate studies the importance of helping our patients in making behaviour changes, but I did not feel I learnt the skills to do this. Annette explains what is involved in making behaviour changes and then provides scenario-based learning and gives strategies to assist in making these changes. I have already implemented some of the strategies in clinical practice and have noticed positive changes to patient compliance and treatment/rehab outcomes. Given our jobs as physiotherapists rely hugely on effective communication, Annette’s workshops are a must!"